Returns

RETURN POLICY

We get it. Things can happen when your product shipments leave our warehouse and are handled by the postal service. We're flexible when these situations occur and want to help make it right. Below are a few guidelines we follow to take care of the issues when shipments go wrong.

We accept returns for exchange or refund 30 calendar days after the delivery of the product. Depending on the product and the situation, we may be flexible, but most of the time it's easiest on both parties to do an exchange of goods or store credit.

To qualify for a return or exchange, tems must be in new, unaltered and unused condition. Altered itmes may not be returned.

EXCHANGES

For purchases made on flyproject.us, use our easy return and reorder process using the button below. Return your product using the return label in the box and place a new order. If you need help with this, please reach out via email: support@flyproject.us. Our customer service team would be happy to help, we want to get you back on the water. 

FLY PROJECT COMMITMENT

Fly Project stands by our products. If you are unsatisfied with your order, there is a manufacturing defect on any of our products, or you have received a product that has been damaged during shipping, please submit a request using the button below including any details of your return. Upon receipt of your request, we will send instructions on how to best return or exchange your goods. There will be no charge for the return or exchange and we will get a replacement to you as soon as possible. 

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REACH OUT ANY TIME

We are always learning and we know we can always be better. Please reach out with any questions or concerns with your purchase and we will do our very best to make it right. We want the products you buy from us to last a very long time, and even better if they can be passed on. 

If you still have questions about our return policy, reach us on our Contact Page or email support@flyproject.us 

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